Contact

Email support

soona@madebysoandso.com

We read every message. Include your iOS version and a short description of what you expected; it helps us answer faster.

You can also reach us from the app: Settings → Support → Send Feedback. When you tap Send Feedback, Soona opens your default mail app with a draft addressed to support. The draft includes your Soona version, iOS version, device model identifier (e.g. iPhone16,2), locale, and whether Soona Plus is active. That context helps us reproduce issues. You can review or remove anything before sending; nothing leaves your device unless you tap Send.

Before you write

These docs cover most day-to-day questions:

• Getting started
• Troubleshooting
• Soona Plus: billing and subscription questions
• Privacy Policy and Terms of Use

Billing and refunds

Soona Plus is sold by Apple. For refunds or subscription issues, use reportaproblem.apple.com. so & so cannot cancel or refund App Store purchases on your behalf.