Help Center
Troubleshooting
Calendar permission denied
Symptom: Soona shows no events, or asks for calendar access repeatedly.
Fix:
- Open Settings → Privacy & Security → Calendars.
- Enable Soona.
- Force-quit and reopen Soona.
If Soona still can’t read calendars, confirm events appear in the Apple Calendar app on the same device. Soona only sees what Apple Calendar syncs.
Widgets not updating
Symptom: A Home Screen or Lock Screen widget shows stale data or an old countdown.
Fix:
- Confirm the widget’s view still has upcoming matches, open that view in Soona.
- Open Soona once in the foreground; widgets refresh after the app runs.
- Remove and re-add the widget if it was configured before a major view rename.
- Check Low Power Mode: iOS may defer widget timeline updates.
Widgets cannot show events from calendars Soona doesn’t have permission to read.
Watch complication picker is empty
Symptom: No Soona views appear when choosing a complication or in the Watch app list.
Fix:
- Open Soona on iPhone and wait a few seconds while your views sync over to the watch.
- In the Watch app on iPhone, confirm Soona is installed under My Watch.
- Restart iPhone and Apple Watch.
- If you just created views, open each once on iPhone so they sync.
See Apple Watch for more detail.
Alerts not arriving
Symptom: Alerts never fire, or stop after an iOS update.
Fix:
- Confirm Soona Plus is active, alert lead time is a Plus feature.
- Open the view → Alerts and verify the lead time is not Off.
- Check Settings → Soona → Notifications: allow alerts, and disable Scheduled Summary blocking if needed.
- Open Soona in the foreground so it can reschedule alerts after rule changes.
- For all-day events, remember alerts fire at 9 AM local time minus your lead time.
Focus modes and Do Not Disturb can silence alerts without removing them from Notification Center.
Still stuck?
Email soona@madebysoandso.com with your iOS version, device model, and what you expected to happen. We read every message.